Vensoll ("we", "us") operates this store and is based in British Columbia, Canada. This policy explains what personal information we collect, why, and what you can do about it. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).
What we collect
When you place an order
- Your name, email address, shipping address and billing address
- Your phone number, if you provide one for delivery
- Order contents and order history
We never see or store your full payment card details. Card information is collected and processed directly by Shopify Payments and the relevant card networks. We receive only a confirmation that payment succeeded and the last four digits of the card.
When you sign up for emails
- Your email address, and nothing else unless you give it to us
When you browse the store
- Standard technical data: device type, browser, IP address, referring page, and pages viewed
- Cookie identifiers used to keep your cart working and to understand aggregate traffic
Why we collect it
- To fulfil your order — to take payment, ship the product, and email you about the order's status
- To provide support — so we can find your order when you contact us
- To send marketing email — only if you opt in, and you can opt out at any time
- To improve the store — aggregate, non-identifying analysis of how pages perform
- To meet legal obligations — tax and business records we are required to retain
Who we share it with
We do not sell your personal information. We share it only with service providers who need it to run the store:
- Shopify Inc. — hosts this store and processes orders and payments
- Shipping carriers — receive your name and address to deliver your parcel
- Email provider — receives your email address if you subscribe
We may also disclose information where required by law, or to establish or defend legal claims.
Where your information is stored
Our service providers may store and process data outside Canada, including in the United States. Where that happens, the information may be accessible to courts and law-enforcement authorities in those jurisdictions under their local laws.
Cookies
This store uses cookies to keep your shopping cart working between pages, remember your preferences, and measure aggregate traffic. Cart and checkout cookies are essential — the store cannot function without them. You can block or delete cookies in your browser settings, but checkout may stop working if you block essential ones.
Email marketing
We only email marketing to people who ask for it. Every marketing email includes an unsubscribe link, and unsubscribing takes effect immediately. This complies with Canada's Anti-Spam Legislation (CASL). We will still send transactional emails about an order you have placed — order confirmations, shipping notifications and refund confirmations — because those are necessary to complete your purchase.
How long we keep it
- Order records — retained for at least six years, as required for Canadian tax and business records
- Marketing subscriptions — until you unsubscribe
- Support emails — typically two years
Your rights
You can ask us to:
- Show you what personal information we hold about you
- Correct anything that is wrong or out of date
- Delete your information, except records we are legally required to keep
- Stop sending you marketing email
Email vensoll@hotmail.com and we will respond within 30 days, as required by PIPEDA. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada.
Children
This store is intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us their information, email us and we will delete it.
Changes to this policy
If we change this policy we will update the date at the top of this page. Material changes affecting how we use your information will also be announced by email to subscribers.