Where we ship
We currently ship within Canada only. If you're outside Canada and want to be told when we open up your country, join the list at the bottom of any page and we'll email you when it happens.
Rates
| Order total | Cost |
|---|---|
| $35 CAD and over | Free |
| Under $35 CAD | Flat rate, shown before you pay |
| Express (optional) | Flat rate, shown at checkout |
The exact rate always appears at checkout before payment. We do not add handling fees, and there are no surprise charges after you order.
Processing time
Orders are packed and dispatched within one to two business days, Monday to Friday, excluding Canadian statutory holidays. Orders placed on a weekend go out the following Monday.
Delivery estimates
Once dispatched, standard shipping within Canada typically takes 2–8 business days depending on your province and how far you are from a major centre. Remote and northern addresses can take longer. Express delivery is faster where available.
These are carrier estimates, not guarantees. Weather, strikes, and carrier backlogs occasionally cause delays that are outside our control.
Discreet packaging
Every order ships in plain, unbranded outer packaging. There is no product description, image, or wording on the outside that indicates what is inside. If you would also like the packing slip left out — for example if you are sending it to someone else — email us after ordering and we will omit it.
Tracking
You'll receive a shipping confirmation email with a tracking number as soon as your order leaves. If tracking hasn't updated after three business days, email us and we'll chase the carrier on your behalf.
Lost or damaged parcels
If your parcel is damaged in transit or doesn't arrive, email vensoll@hotmail.com within 30 days of the expected delivery date. We will replace it or refund it in full — your choice. We deal with the carrier, not you.
Incorrect addresses
Please double-check your shipping address at checkout. If a parcel is returned to us because the address was wrong or incomplete, we'll contact you to arrange redelivery; you may be asked to cover the second shipping cost. If you spot a mistake, email us straight away — if it hasn't shipped yet, we can fix it for free.
Duties and taxes
Canadian sales taxes are calculated and shown at checkout according to your province. Because we ship domestically, there are no customs duties or import fees on your order.