The short version
You have 60 days from the day your order arrives to decide. If Vensoll isn't for you, email us and we'll refund the order in full. You don't need to send anything back, you won't pay return shipping, and you don't have to explain why.
We chose 60 days deliberately. A single bar lasts most people four to six weeks, so this gives you long enough to finish one and judge it properly rather than guessing after a few washes.
How to request a refund
- Email vensoll@hotmail.com with the order number from your confirmation email.
- Tell us briefly what didn't work, if you'd like to. It genuinely helps us improve the product, but it isn't required.
- We'll confirm by email, usually within one business day.
You keep the bar
There is no return shipping to pay and no restocking fee. Do not send the bar back — used or unused. Keep it, pass it on, or throw it out. Handling returns of a used personal-care item costs more than it recovers, and asking you to post one back is an obstacle we'd rather not put in your way.
When the money arrives
Approved refunds go back to the original payment method. Once we process it on our side, your bank or card issuer typically takes 5–10 business days to post it to your account. That final step is controlled by your financial institution, not by us.
Damaged, wrong, or missing orders
If your order arrives damaged, contains the wrong item, or doesn't arrive at all, email vensoll@hotmail.com within 30 days of the expected delivery date. We will replace it or refund it in full — your choice. Photos help us with the carrier but are not required.
Cancelling an order before it ships
Orders usually leave within one to two business days. If you email us before your order ships, we'll cancel it and refund you immediately. If it has already gone out, the 60-day guarantee above covers you regardless.
Fair use
The guarantee covers one refunded order per customer. It exists so you can try the product without risk, not as a source of unlimited free product. We reserve the right to decline repeat refund requests from the same person or address.
Your rights under Canadian law
This policy is offered in addition to your rights under applicable Canadian consumer protection legislation, including the British Columbia Business Practices and Consumer Protection Act. Nothing here limits or replaces those rights.