Refund policy

Return and refund policy

Last updated: November 3, 2026

## Returns: our 45-day guarantee

Didn’t work for you? Email us within 45 days of delivery and we’ll refund your first order. No need to send anything back.

We suggest giving it about 2 weeks of daily use first, since that’s when most people notice a difference.

### The details

- Covers your first order, once per customer and per shipping address.
- Covers up to 4 bars. If your first order had more, send the extra bars back unopened for a refund (return postage paid by you).
- We refund the price you paid per bar. If you bought a bundle or used a discount, that’s the discounted price. Shipping isn’t refunded.
- You keep the free mesh soap bag.
### Card or store credit

- Choose a refund to your original payment, or store credit. Store credit never expires.
- Got Vensoll as a gift? The refund can go back to the person who bought it, or to you as store credit.
### Subscriptions

The guarantee covers your first subscription delivery. Later deliveries aren’t refundable. To cancel, email us anytime before your next charge.

### How to get a refund

- Email vensoll@hotmail.com with your order number.
- We send refunds within 5 business days. Your bank may take another 5–10 business days to show it.
- Please email us before contacting your bank or card company. We can almost always sort it out faster.
- We don’t offer exchanges, and we may decline repeated or fraudulent claims.

## Questions

Email vensoll@hotmail.com and include your order number.